Refund Policy – Destiny Matrix

Last updated: September 12, 2026

1. Overview

All paid plans on matrix-destiny.net are one-time purchases. Destiny Matrix full reports, compatibility unlocks, PDF access (if included), and AI conversation credits are digital products delivered immediately after successful payment.

Except where required by applicable law, all sales are final and non-refundable.

2. Non-refundable situations

Without limiting the rule above, the following are generally not eligible for a refund:

1. Report unlocked — Your full personal report, compatibility report, or any other paid reading included in the order has been unlocked or made viewable in your account.
2. AI credits used — Any AI conversation credit (or other paid credit) from the order has been consumed.
3. Digital content accessed — You have opened, viewed, downloaded, or exported paid content (including PDF, if provided).
4. Change of mind — You no longer want the product, found a cheaper alternative, or decided not to use the service.
5. Subjective dissatisfaction — You disagree with, dislike, or find unhelpful a numerology interpretation, AI explanation, chart result, or other self-exploration content.
6. User input errors — The reading was generated from a birth date or other details you entered incorrectly.
7. Partial use — Credits remain unused, but the report (or another included paid benefit) has already been unlocked.
8. Promotional / discounted purchases — First-purchase discounts, coupons, or sale pricing do not create a right to a refund or a price-difference refund.
9. Credit expiry — Deep-reading / AI credits that expire under the terms shown at purchase (for example, 12 months) are not refundable if unused after expiry.

3. Limited exceptions (case-by-case)

We may, at our discretion or where required by law, assist in these cases:

• Duplicate charge — The same order was charged more than once.
• Payment succeeded but access not granted — Payment is verified, but we cannot unlock the purchased benefits.
• Verified technical failure — A platform error prevented delivery of the paid service and we cannot restore it.
• Unauthorized transaction — After reasonable verification (this does not limit your rights with your bank or card issuer).
• Mandatory consumer rights — Where local law requires a refund, that law prevails.

Where practical, we may first restore access or credits instead of issuing a refund.

4. How to contact us

Contact us via the website contact form, or email: support@matrix-destiny.net

Please include: account email, approximate purchase date, order / payment reference, and a short description of the issue.

We aim to respond within 2–5 business days.

5. Chargebacks

Please contact us before filing a chargeback so we can investigate. Filing a chargeback for a delivered digital product may result in account review under our Terms of Service. Nothing in this policy limits rights you have under applicable law or with your payment provider.

6. Acknowledgement

By completing a purchase, you acknowledge that you are buying immediately delivered digital content, that purchases are generally final and non-refundable, and that Destiny Matrix and related tools are for self-exploration only, not professional medical, psychological, legal, or financial advice.